Refund and Returns Policy

01. Our Satisfaction Guarantee

At GS POSH LLC, we take immense pride in the quality, craftsmanship, and selection of our products. We want you to be completely delighted with every purchase. If for any reason you are not satisfied with your item, we are here to assist with hassle-free returns and exchanges.

02. Return Eligibility & Conditions

To qualify for a full refund or exchange, items must meet the following criteria:

• Returned within 30 calendar days from the delivery date.
• Unused, undamaged, and in the original manufacturer packaging.
• Includes all original tags, accessories, instruction manuals, and proof of purchase.

03. Exceptions & Non-Returnable Items

For safety, hygiene, and legal regulations, certain products are excluded from standard returns:

• Personal care, cosmetics, or unsealed intimate items.
• Custom-engraved, personalized, or made-to-order goods.
• Final clearance items marked as “Non-Returnable / Final Sale.”
• Gift cards and promotional vouchers.

04. Damaged or Defective Deliveries

If your package arrives damaged during transit or contains a defective product, please contact us within 48 hours of delivery with your order number and photos of the damage. We will immediately dispatch a complimentary replacement or issue a full refund, including prepaid return shipping labels.

05. How to Start a Return

Starting a return is quick and easy:

• Step 1: Log into your My Account Dashboard or email support at support@gsposhllc.com with your order number.
• Step 2: Our support team will review your request and issue a prepaid return shipping label along with return instructions.
• Step 3: Pack your item securely and drop it off at any authorized shipping carrier location (FedEx / UPS / USPS).

06. Refund Processing Timelines

Once your returned item is received and inspected at our distribution facility (typically 2–3 business days), your refund will be processed back to your original payment method within 3–5 business days.

07. Contact Customer Care

Have questions about a return, refund status, or product exchange? Our customer support team is here to help 24/7: